Privacy Policy

Privacy Policy (Domestic): ClearMedi Healthcare and its Affiliates

ClearMedi Healthcare ("ClearMedi") is committed to respecting the privacy of every person who shares information with ClearMedi. Your privacy is important to us, and we strive to take reasonable care and protect the information we receive from you, the User. In this regard, we adhere to the applicable governing laws in India related to Privacy and Personal Data Protection.
This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure and transfer of your Personal Information (defined below) as per the abovementioned laws, when such Personal Information is shared with ClearMedi for any prupose or transaction or services (“Services”).
The terms ‘You’ or ‘Your’ refer to you as the User of our Services and the terms ‘We’, ‘Us” and ‘Our’ refer to ClearMedi and it’s Group Companies along with Business Partners.

1. Definitions

• “Personal Data / Personal Information” means any data about an individual who is identifiable by or in relation to such data.
• “Processing / Process / Processed” in relation to personal data, means a wholly or partly automated operation or set of operations performed on personal data, and includes operations such as collection, recording, organization, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure, or destruction.
• “Data Principal” means the individual to whom the personal data relates and where such individual is:
  • A child, includes the parents or lawful guardian of such a child;
  • A person with disability, includes her lawful guardian, acting on her behalf.
• “Data Fiduciary” means any person who alone or in conjunction with other persons determines the purpose and means of processing of personal data.
• “Data Processor” means any person who processes personal data on behalf of a Data Fiduciary.
• “Group Companies” means ClearMedi, its subsidiaries, business affiliates, or any other entity that directly or indirectly controls, is controlled by, or is under common control of ClearMedi, including its subsidiaries, associate companies, affiliates, and joint venture entities. The term “control” shall mean the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting rights, by contract, or otherwise.
• “Business Partners” shall mean any person, entity, association, society, educational institution, partnership firm, sole proprietorship or organization with whom ClearMedi or its Group Companies is having business collaboration for providing or availing the healthcare and allied and incidental services, either directly or indirectly.

2. Collection

• We collect Your Personal Information directly from You, from third parties and automatically through Our Website or Our Applications. This Personal Information, for instance, would relate to the type of device You are using, the time that You have logged on to Our Website or Our Applications, Your IP address and other Personal Information as listed in Section 6 below. The personal information collected shall be used and disclosed for various purposes in accordance with your Consent and this Privacy Policy.
   
• You can further choose to share additional Personal Information with Us, by writing to Us via the contact details provided in Section 14.

3. Consent

• By virtue of the Consent separately provided by you, it is agreed by You that You have, freely consented to the collection, storage, processing, disclosure and transfer of Your Personal Information in accordance with the provisions of this Privacy Policy and the Consent.
• You acknowledge that You have provided Your Personal Information out of your free will and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure and transfer of any Personal Information shall not cause any wrongful loss to You, if it is done in accordance with the provisions of this Privacy Policy and the Consent. However, we shall not be liable for any loss that may happen to you owing to the provision of wrongful Personal Information by You.

4. Control Over Your Personal Information

• You have the right to withdraw Your consent at any point, provided such withdrawal of the consent is intimated to us in writing through an email at [email protected] requesting the same. If You wish to rectify the Personal Information that we may have collected to offer You healthcare services, other personalized services and offers, you may reach out to us through the contact information set out in Section 14 of this Privacy Policy for raising a request, citing the reason for such rectification of Personal Information.
• However, once You withdraw Your Consent to share the Personal Information collected by Us, we shall stop processing your personal information and by which You may not be able to avail the online services we offer, and usage of Our website and Our Applications might get restricted. Additionally, withdrawing your consent will not affect the lawfulness of any Processing we have conducted prior to your withdrawal, nor will it affect Processing of your Personal Data conducted on lawful Processing grounds other than consent.

5. Changes to Privacy Policy

• We may update this Privacy Policy from time to time with or without advance notice. However, You shall be notified only if there are material changes to this Privacy Policy. Additionally, the top part of the Privacy Policy indicates when the Privacy Policy was last updated. Your continued use/availing of our services shall be deemed acceptance of the subsequent amendments/revisions, unless such consent is specifically withdrawn.

6. Personal Information Collected

The kinds of information that We may collect about You include but are not limited to the following:

• Patient
• Caregiver
• Parents
• Doctor
• Nurses
• Health Care Professionals
• Job Candidates
• Name
• Date of Birth / Age
• Gender
• Address (including country and pin/postal code)
• Phone Number / Mobile Number
• Emergency Contact Number
• Email Address
• Physical, physiological and mental health condition, provided by You and/or your Health Care Professional
• Patient Vitals
• Blood Group
• Medical Record Number
• Personal medical records and history, lab reports
• Valid financial information at the time of purchase of product / service and/or online payment
• Login ID and Password
• Ration Card Details
• Insurance e-card
• Marital Status
• Spouse / Partner Name
• CCTV footage inside our campus
• User details, as provided at the time of registration or thereafter
• Records of interaction with Company representatives
• Usage details of our website/applications such as time, frequency, duration and pattern of use, features used and storage consumed
• Master and transaction data and other data stored in your user account
• Internet Protocol (IP) address, cookie data, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in log files
• Aadhaar Card Details
• PAN Card Details
• Driving License
• Voter ID
• VISA
• Passport Details
• Bank Details
• Employment History and Educational History (through resume)
• Video and audio recording of your interaction with ClearMedi and its representatives for healthcare services, recruitment or any other purpose
• Any biometric data or information
• Any other information willingly shared by you (collectively referred to as “Personal Information”)

7. How we Collect Personal Information

The methods by which we collect your Personal Information include but are not limited to the following:

• By filling the patient registration form
• By providing details to a Health Care Professional or Company representative
• When You register on Our Website / Apps / any digital channel
• When You / Your representatives apply for / collect birth / death certificate
• When Your Caregiver / Parents / Attenders provide Your details
• When You provide Your Personal Information to Us while receiving services
• When You use the features on Our Website
• Using cookies (more fully detailed in Section 10 of this Privacy Policy)
• CCTV footage through the cameras installed in Our premises
• When You apply to any jobs through Our Career portal
• Health related information generated and recorded while rendering healthcare services
• Video and audio recording of your interaction with ClearMedi and its representatives either for healthcare services or recruitment or any other purpose

Use of Personal Information / Purpose(s) for the collection of Personal Information

Your Personal Information may be used by ClearMedi, Group Companies and Business Partners for various purposes including but not limited to the following:

• To provide healthcare services including preventive, diagnostic and medical treatment services and all related ancillary and allied clinical and nonclinical enabling services
• To facilitate insurance cashless processing (pre-authorization and final approvals) with the Insurance service provider
• To facilitate payment processing by sponsors on your behalf (government and non-government)
• To operate and improve the Website and/or our Services and to enhance Your experience
• For patient engagement via phone, SMS, WhatsApp, email or any digital communication mode to ensure continued healthcare services, extension of new services or products or benefits, and seeking User feedback and grievance redressal
• To maintain electronic medical records of patients, including medical and treatment history, medications, insurance details, and to facilitate a digital journey for patients and provide IT support
• To perform studies, research and analysis of clinical and non-clinical nature for improving our information, analysis, services and technologies, and publication of study or research reports on an aggregate anonymized basis
• To resolve any grievance or complaints received from You
• To fulfill the mandate of any government, quasi-government, statutory, regulatory and judicial authority
• To archive medical records and other relevant documents as per applicable legal and regulatory requirements
• For processing refunds to patients
• To facilitate the ambulance driver to reach the correct location of the patient
• To audit any specific events or incidents reported at the hospital
• For accounting and audit purposes
• To collect and process pre-requisite information from blood donors as mandated by Government Authorities
• To ensure safety and security of the hospital premises
• To dispense medications, consumables and implants for patients
• To report incidents involving patients to the Safety Committee
• To monitor and ensure security of systems during information processing
• To transfer information about You if we are acquired by or merged with another company
• To schedule interviews and to provide employment services
• To share information with our business partners for provision of specific services to You or ClearMedi that you have ordered, to enable them to provide effective services
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of our agreement with you, or as otherwise required by law
• To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates

9. Sharing and Transferring Personal Information to Third Parties

• Once you have freely consented to share your Personal Information with us, you authorize us to exchange, transfer, share, part with all or any of your Personal Information, across borders and from your country to any other countries across the world with the Cloud Service Provider and our affiliates, agents, third-party service providers, partners, banks and financial institutions or any other persons, for the purposes specified under this Privacy Policy or as may be required by applicable law. However, such transfer is carried out under organizational and contractual measures to ensure compliance with applicable data protection regulations to safeguard your personal data.
• You acknowledge that some countries where we may transfer your Personal Information may not have data protection laws that are as stringent as the laws of your own country. You further acknowledge that when ClearMedi and its Group Companies transfer your Personal Information to any other entity within or outside your country of residence, ClearMedi and its Group Companies will place contractual obligations on the transferee requiring adherence to the provisions of this Privacy Policy.
• We may disclose your information to international third-party companies, organizations, or government bodies to procure medicines in cases where such medicines are not available in India. Such transfers are carried out under organizational and contractual measures to ensure compliance with applicable data protection regulations.
• We may share your Personal Information with banking, legal, and insurance service providers (who may act as Processors or Fiduciaries) to the extent we are legally obliged to share such information or have a legitimate purpose in doing so.
• We may share anonymized or de-identified information with research organizations for the advancement of medical research and to improve patient outcomes in the future.
• We may share your Personal Information with our Group Companies for providing or offering healthcare services, processing data on behalf of ClearMedi, offering new services including wellness, preventive, diagnostic, medical treatment and pharmacy services, healthcare packages and benefits, health insurance–related services, and for providing information on offers and discounts that may be available from time to time.
• We may share your Personal Information with our Business Partners for availing or providing services for healthcare and allied services, customer engagement services, data processing, and other administrative services.
• Certain information may be stored on servers located in multiple countries on cloud-based or other distributed hosting platforms. By providing your Personal Data to us, you consent to the transfer of your Personal Data between India and other jurisdictions, and to its use and disclosure in accordance with this Privacy Policy. Such transfers will be carried out with reasonable security measures implemented for the protection of your Personal Data.

10. Use of Cookies

• We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to block these cookies from your computer. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use the Website though your access to some functionality and areas of this Website may be restricted. How you can refuse cookies through your web browser, vary from browser to browser. You should visit your browser's help menu for more information. Also, You can delete existing cookies from your browser. If cookies are deleted, the information collected prior to the preference change may still be used; however, we will stop using the disabled cookie to collect any further information from your user experience while serving advertisements or optimizing services to its Users, ClearMedi may allow authorized third parties to place or recognize a unique cookie on the User’s browser/device. Further, ClearMedi does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on Your computer, collect data or solicit personal information from You, for which ClearMedi is not responsible or liable. ClearMedi encourages You to read the privacy policies of all external sites.

11. Security

• The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including Physical, Technical and Administrative measures to ensure that the Personal Information collected and processed is secure and to prevent unauthorized access, disclosure, modification, destruction, loss, and misuse of personal information. We restrict access to your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies on a need-to-know basis and in relation to the Purposes as specified above in this Privacy Policy. While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to your Personal Information.

12. Compliance with Laws

• You are advised not to use the services of the Website or Applications if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country
• We adhere to the applicable governing laws in India related to Privacy and Personal Data Protection.

13. Retention of Personal Information

• ClearMedi shall retain your Personal Data only for the duration it is necessary for legal, regulatory and business requirements. We maintain specific records management and retention policies and procedures, so that personal data are deleted after a reasonable time according to the retention criteria for such data in accordance with applicable legal, regulatory and business requirements.

14. Grievance Officer

• We have appointed a Grievance Officer to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If you have any such grievances, please write to our Grievance Officer at [email protected] and Our officer will attempt to resolve Your issues in a timely manner
• Grievance Officer
  ClearMedi Healthcare
  Corporate Office, 261/A, 2nd Floor, Noida Sector 3
  Noida, Uttar Pradesh 201301
  Email: [email protected]
   

Privacy Policy (International)

The Company recognises the importance of maintaining the privacy of the information belonging to you. This Policy sets out details of how we treat user information collected on each of the platforms that are owned and controlled by us, including our website www. https://clearmedi.in/ (the "Website"), the Tool ClearMedi Touch (Applications), email communications received on web[email protected] and text messages received on +91 7900900953 (collectively, the "Platform"). The Platform is owned and operated by ClearMedi Healthcare, a public limited company existing under the provisions of the Companies Act, 2013 having its registered office at 2nd Floor, C7, Block D, Noida Sector 3, Noida, Uttar Pradesh 201301 (the "Company" which expression shall mean and include, unless repugnant to the context, its successors in interest, affiliates and permitted assigns). The Platform is also used by hospitals operated and managed by the Company and its Affiliates. This Privacy Policy covers the Company, its Affiliates and the hospitals managed by the Company and its Affiliates and is limited to the information provided by the user and collected by the Company through the Platform.

"You" or the "User" in this Policy refers to any person who voluntarily uses the Platform for the purpose of obtaining Services from the Company and its team of duly qualified doctors. You are a resident of Afghanistan, Bangladesh, Bhutan, Burundi, Cambodia, Democratic Republic of the Congo, Ethiopia, Fiji, Ghana, Indonesia, Iraq, Kazakhstan, Jamaica, Kenya, Kuwait, Kyrgyzstan, Madagascar, Maldives, Mauritius, Myanmar (Burma), Nepal, Niger, Nigeria, Oman, Pakistan, Qatar, Rwanda, , Republic of the Congo, Saudi Arabia, Sri Lanka, Sudan, Tajikistan, Tanzania, Turkmenistan, Uganda, Uzbekistan, Yemen, Zambia only. Individuals residing in other countries shall not access the Platform and the Services rendered through the Platform.

By visiting and/or using the Platform, you agree to the terms of this Privacy Policy and it shall be deemed that you have read in full, accepted and agreed to the terms herein. The Company reserves the right to modify the terms contained in this Privacy Policy at any time by posting such modifications on the Website. The modified Privacy Policy would be effective from the date of modification that is posted by the Company on the Website. If you do not agree to any term that is contained in this Privacy Policy, please immediately cease your use of the Platform.

This Privacy Policy is issued pursuant to the provisions that are contained in (a) Section 43A of the Information Technology Act, 2000; (b) Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Information (as defined hereinafter) that is collected by the Company on the Platform shall be used by the Company only for the purpose of providing the Services (as defined hereinafter) and other purposes as mentioned in the consent form, and such information shall not be used, sold, transferred or rented in a manner that is not set out in this Privacy Policy and the consent form.

 

Purpose of processing Information:

• The Company shall process information provided by You for the purpose of rendering Services comprising Online Evaluation, wherein the Platform connects Users to a network of experts working with the Company and facilitates the issuance of feasibility of medical treatment of the medical condition or illness suffered by the Patient in the Hospital, and Online Follow-up Consultation, wherein the Platform connects Users to the network of experts working with the Company and facilitates further treatment of the medical condition or illness that was previously treated during the physical visit of the Patient to the Hospital, through electronic communications including but not restricted to video-calling, telephonic communication, and transmission of information via emails and text messages.
• The Company shall process PHI (as defined hereinafter) for the purpose of rendering the service of creating digital records and processing of PHI.
• The Company shall process information provided by You for the purpose of receiving professional fees towards the Services rendered by the Company.
• The Company shall process de-identified information provided by You for medical research and development purposes.
• The Company shall process the information provided by You to educate or notify You with respect to the relevant products and services offered by the Company.
• The services listed in this clause shall collectively be referred to as the Services.

Information that is processed by the Company:

In providing the various Services on the Platform, the Company shall collect certain personal information and sensitive personal information [as defined in Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and collectively referred to as Information] from you. This information would, inter alia, include the following:

• Contact information: The Company shall collect your name, email ID, mobile number, postal address, etc.
• Information to provide the Services: The Company shall collect information regarding your medical history, medical reports, details of medication taken, health condition, prescriptions, allergies, age, body weight, medical insurance data, family medical history, etc. in order to provide the Services in an efficient manner (collectively referred to as Personal Health Information / PHI).
• Payment and billing information: The Company shall collect your billing name, billing address and payment method when you pay for the Services availed by you on the Platform (as defined in the Terms of Use available on the Platform). Please note that the Company does not collect or store your credit or debit card number, expiry date, or other card details. Such information is obtained and processed by the Company’s online payment partners (Razorpay), and is not stored by the Company.
• Other information: While you use the Platform, the Company shall collect information about your IP address and the browser you are using.
• You acknowledge and agree that all information provided by you on the Platform is provided voluntarily or that you are authorized to provide such information without violating the privacy of any person, and that such information is provided at your own risk.
• You shall be responsible for the accuracy of the information provided to the Company for use of the Platform and the Services. In case of any mistake in or change to the information provided, you shall immediately notify the Company at [email protected]. You shall be solely liable for the consequences of providing incomplete, inaccurate or incorrect information. Where the Company has reason to believe that the information provided is incorrect or incomplete, the Company may restrict your access to the Platform by disabling your User Account.
• The Platform is not directed at minors, and the Company does not seek to collect any information directly from children under the age of 18. If the Company becomes aware that it has received information from an individual under the age of 18, such information will be used only to inform the minor or the parent or legal guardian that the minor cannot use the Services, and the information will thereafter be deleted from the Company’s servers. However, a parent or legal guardian may use the Platform and provide information on behalf of a minor to avail the Services.
• If you wish to discontinue use of the Platform or withdraw your consent for collection and processing of your data, you may notify the Company at [email protected]. Upon discontinuation or withdrawal of consent, the Company shall retain your personal information for such period as may be required under applicable law, and thereafter may use anonymized information for research and academic teaching purposes.

Information may be collected in several ways

• Active collection: This refers to the information that is actively provided by you while registering on the Platform, while availing of the Services through the Platform, and while making payments using the payment gateway on the Platform.
• Passive collection: This refers to the information that is gathered by the Company using tracking and analytical tools, browser cookies, etc., for collecting information about your usage of the Platform. This information may be used by the Company for internal research to understand user demographics, interests and behaviour, to improve the functionality of the Platform, track user preferences, provide a customized Platform experience, notify users of updated information and new services, inform users about the latest content, special offers and other products and services of the Company, and to assist with customer service or technical support issues.

While the Company does not actively collect any information from persons who visit the Platform, but do not register themselves on it or avail of the Services, certain portions of this Privacy Policy would be applicable to such visitors as well.

Use of your personal information by the Company:

• To render Services: The information provided by you is collected to render the Services availed by you through the Platform.
• To contact you: The contact information you provide is used by the Company to contact you in relation to the provision of the Services.
• To improve the quality of the Services: The Company uses your information to improve the functionality of the Services and to ensure that service quality is maintained or enhanced.
• For security purposes: The Company uses the information provided by you on the Platform to protect the Company, its users, partners, and associates.
• For marketing purposes: The Company may send you information about special promotions or offers and notify you of new or improved features on the Platform.
• Transactional communications: The Company may contact you via email or SMS to keep you informed of actions taken in the course of providing the Services.
• For medical research purposes: The Company processes the information provided by you in de-identified form for medical research purposes.

The Company shall use your information only to the extent mentioned in this Policy and in a manner that is permitted by applicable law.

Processing of the data collected by the Platform:

All data that is shared by you on the Platform shall be processed by the Company. Personally identifiable data shared by you shall be stored and processed only for the purpose of providing the Services, and to contact you. Medical data and reports shared by you on the Platform may be processed for research and analysis in a deidentified form. The Company may also publish such research studies and findings in reputed medical journals and conferences (such as the ASCO) in a deidentified form. The Company follows reasonable security practices and procedures as per Industry standards and follows best practices to ensure the Information is processed in a secure manner. If you would, at any time, revoke your consent for the processing of the data shared by you on the Platform, you could do so by sending an email to [email protected]. Once such an email is received, the Company will remove your personal data from the data that is being processed in the manner set out in the aforesaid paragraphs.

Sharing of information by the Company with third-parties:

• Service Providers: The Company shall share your information with third parties with whom the Company has contracted to assist in performing the Services, including doctors, paramedical staff, hospitals, the Medical Board constituted by the Company, payment processors, transactional or promotional message processors, technological partners, or other third-party processors. In the future, your medical data and history in a de-identified form may be shared with researchers for study, analysis, and publication.
• Compliance with law: The Company may share your information in response to a court order or subpoena, or if a government agency or investigatory body requests the Company to do so.
• Mergers and acquisitions: In the event the Company sells its business or hives off a portion of the business to a new entity, your personal information available on the Platform may be transferred to the new entity.

SECURITY OF YOUR INFORMATION

Please note that neither the Company nor any of its employees would have access to the password that relates to your User account on the Platform. You shall be solely responsible for protecting your login credentials to the Platform, and the Company shall not be liable in any manner for unauthorised use of your login credentials. You shall be liable to the Company for any loss suffered by the Company as a result of unauthorised use of your login credentials. In the event of any misuse or suspected misuse of the same, please notify the Company at [email protected]

While the Company shall seek to implement the best market practices and security policies for the protection of your personal information, it shall not be liable for improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss of information or any Cyber Incidents. It is expressly stated that the Company shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorized access to computer data and storage devices and storage technology, hardware, computer crashes, breach of security and encryption etc.

The Company shall transfer and store the Information in India, a country that may not have the same level of data protection as in your country of residence for the purpose of rendering Services.

Cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you grant the permission, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. The Company uses traffic log cookies to identify which pages are being used. This helps the Company analyse data about web page traffic and improve the functioning of the Platform. This information is used by the Company only for statistical analysis and then the data is removed from the system. Please note that the Company does not have any control over the cookies that are placed by third party links on the Platform. The Company does not represent to you that such third-party websites have their own privacy policies or that the information that is provided by you to them would be secure.

REDRESSAL OF GRIEVANCES

If a User has any questions or grievances regarding the Platform, the contents thereof, the manner in which personal data is being collated or processed by the Platform or is in need of making data access requests or has any questions regarding the Services, the User may reach out to The Grievance Officer of the Company customer support at [email protected] (the "Grievance Officer"). The Grievance Officer shall address any question or complaint or grievance that is raised by a User within a period of one (1) month from the date on which it is raised and complete information on the complaint is provided to the Grievance Officer.

Where the Company requires additional information to process and respond to the query raised by a User, the Company shall notify the User of the same.

MISCELLANEOUS PROVISIONS

Force Majeure: The Company shall not be responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott or change in law governing the Services rendered herein. The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Platform and the provision of the Services.

No Waiver: A delay or failure by the Company to exercise or enforce any right or provision of this Privacy Policy will not constitute a waiver of such right or provision.

Notices: All notices given to a User by the Company or by a User to the Company or another User shall be in writing and in the English language. Such notice shall be sent by email or mailed by a prepaid recognized courier service to the intended recipient at the address set out below, or any changed address that is notified by either Party:

Notice to the Company:
Notice to the Company:
ClearMedi Healthcare
2nd Floor, C7, Block D, Noida Sector 3, Noida, Uttar Pradesh 201301
Email: [email protected]

Notice to User:
At the email address provided by you at the time of registration on the Platform.
Governing Law Jurisdiction:
This Privacy Policy is governed by the provisions of Indian law, including but not limited to the following:

• The Indian Contract Act, 1872
• The (Indian) Information Technology Act, 2000
• The (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

This Platform originates from India. By using this Platform, you consent to the exclusive jurisdiction and venue of the courts located in Uttar Pradesh, India in connection with any action, suit, proceeding or claim arising under or by reason of this Privacy Policy, subject to conflict of laws principles.